RMS

Capture 360 RMS: The Future of Reputation Management

Managing your business's online reputation is critical in today’s digital landscape, where potential customers often make decisions based on reviews. Capture 360’s RMS (Reputation Management System) is designed to help you streamline and improve how your business handles customer feedback, both positive and negative, ensuring a polished online image while offering proactive customer service.

How Capture 360 RMS Works:

1. Seamless Feedback Collection:
- After a customer interaction, the RMS system automatically requests a review.
- Default Method – Stars Filter: By default, customers are shown a 5-star rating system. If they select 4 or 5 stars, this indicates satisfaction, and the system will seamlessly guide them to share their positive feedback. However, if the customer selects a rating of less than 4 stars, the system will request that they share their concerns privately first, allowing you to resolve the issue before they leave a public review.
                                                                         


- Alternative Method – Happy/Sad Faces: The second option available is a more visual feedback system, where customers choose between a happy face or a sad face. Selecting the happy face indicates a positive experience, and they will be directed to leave a review on Google. If they select the sad face, the system will prompt them to submit a complaint first, which gives you the opportunity to address their concerns privately.



Both methods are included in the RMS plan, and it’s up to your business to decide which option best suits your customer engagement strategy.

2. Proactive Concern Resolution:
- For ratings below 4 stars (or a sad face), RMS takes a more discreet approach by offering customers the opportunity to share their concerns privately. You will receive an immediate email with their feedback, allowing you to address concerns quickly and directly, minimizing the chances of negative reviews being posted publicly.

3. Review Analytics and Insights:
- Capture 360 RMS goes beyond managing reviews. The system provides comprehensive analytics that give you insights into trends, patterns, and common customer concerns. This data helps you identify areas for improvement and measure customer satisfaction over time.


Key Benefits of Capture 360 RMS:

1. Improved Online Reputation:
- By encouraging satisfied customers to leave public reviews, Capture 360 RMS helps amplify your positive online reputation. More positive reviews increase your credibility and attract new customers.

2. Enhanced Customer Trust:
- Addressing negative feedback privately shows that your business is committed to customer satisfaction. This proactive approach builds trust and demonstrates that you care about resolving customer issues.

3. Streamlined Feedback Process:
- The system automates the review collection process, saving your team time and effort while ensuring you don’t miss out on valuable customer feedback.

4. Damage Control:
- By capturing and addressing negative reviews before they go public, you minimize the impact of bad reviews, protecting your business's image.

5. Higher Google Rankings:
- More positive reviews can improve your business’s search rankings, making it easier for potential customers to find you.

6. Data-Driven Decisions:
- With detailed review analytics and insights provided by RMS, you can make informed decisions to enhance customer experience, optimize services, and stay ahead of your competitors.

7. Customizable and Scalable:
- Capture 360 RMS can be tailored to fit your business’s unique needs, making it a flexible solution for businesses of all sizes.

8. Two Feedback Collection Methods:
- With Capture 360 RMS, you have the flexibility to choose between two feedback collection methods:
- Stars Filter: Direct customers who select 4 or 5 stars to leave positive reviews, while guiding those with lower ratings to share their concerns privately.
- Happy/Sad Faces: A more visual approach that directs happy customers to Google, while encouraging dissatisfied customers to provide private feedback first.

You can choose the method that best fits your business and customer interaction style.

Why Choose Capture 360 RMS?

Capture 360 RMS is an all-in-one solution designed to protect and enhance your brand’s online reputation. By automating the review management process, offering two flexible feedback methods, encouraging positive feedback, managing negative reviews discreetly, and providing powerful analytics, you can focus on delivering exceptional service while the system works behind the scenes to strengthen your online presence and reputation.

Capture 360 RMS Plans

  1. Silver Plan
    The Silver plan is perfect for small businesses or individuals managing up to 3 business profiles or locations. This plan allows you to protect and manage up to 3 different profiles, for example:

    • 1 location with reviews on platforms like Google, Yelp, and TripAdvisor
    • Or, 3 different locations with 3 separate Google accounts
    • Or, 3 Yelp profiles for multiple locations

    Pricing:

    • $17.99 per month
    • $179.99 per year (save 2 months)

    This plan is ideal for businesses with a smaller online footprint who want to ensure consistent reputation management across a few key platforms or locations.

  2. Gold Plan
    The Gold plan is a great option for medium-sized businesses that need to manage up to 6 business profiles or locations. Whether it’s different branches of your business or multiple accounts across various review platforms, this plan provides flexibility.

    Pricing:

    • $49.99 per month
    • $499.99 per year (save 2 months)

    With this plan, you can keep track of feedback from a broader range of locations and platforms, ensuring that your online reputation remains strong across multiple fronts.

  3. Ruby Plan
    The Ruby plan caters to larger businesses or organizations with more complex reputation management needs, offering coverage for up to 30 profiles or locations. This plan is ideal for businesses with multiple branches or service areas that need to be monitored and managed.

    Pricing:

    • $299.99 per month

    This plan provides robust support for businesses managing a wide range of profiles, helping you maintain consistency in customer feedback and responses across numerous platforms and locations.

  4. Diamond Plan
    The Diamond plan is the most comprehensive option, offering unlimited businesses or locations. This plan is perfect for large corporations, franchises, or businesses with an extensive network of locations. With no limits on the number of profiles you can manage, this plan ensures complete coverage of your online reputation.

    Pricing:

    • $999 per month

    The Diamond plan is ideal for large enterprises needing the flexibility to handle reviews and reputation management at scale, giving you full control over customer feedback across all your locations and platforms.



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